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UK Shipping Information:

  • Royal Mail Signed for 2nd Class Shipping UK only (3 - 5 Business days) - FREE

  • Royal Mail Guarenteed Next Day Delivery - £6.99 or FREE with orders over £100 (Order by 1pm Monday - Thursday to receive the next working day. This excludes Bank Holidays & Seasonal holidays where delays may be experienced) PLEASE NOTE: Orders placed with the NDD Delivery option will be shipped Monday - Thursday. Any orders placed on a Friday, Saturday or Sunday will not be dispatched until the Monday, and will therefore be delivered the next working day. Orders placed after the 1PM cut off on a Thursday for example, may not arrive until the Monday.

  • Royal Mail Tracked 24 - £4.99 (Delivery aim within 1 - 2 Business Days. Bank Holidays & Seasonal Holiday's may affect this service and delays may be experienced) 

  • A Free Local Drop Off Delivery Option is available around the Maidstone Kent area only and this can be selected at the checkout. Please provide your address as normal when placing your order and your order will be delivered within 24hrs of your order being placed. In most cases, it will be same day delivery, but we allow 24hrs for this service. Contactless delivery will be factored into this service and the courier will wait until the parcel has been collected and a photo will be taken as evidence. Please only select this option if someone is going to be able to take in the parcel within 24hrs of the order being placed as Forward Fashion UK cannot accept any liability for the customer not being present at the time of the selected delivery option. If someone is not in to take the parcel upon the couriers arrival and no other alternative arrangements have been discussed between the Customer and Forward Fashion, then we will post the order via Royal Mail and the Customer will be notified of this as we will not leave the parcel in a safe place unless the Customer has specified where it should be left and this is then the Customer's responsibility to ensure that the parcel is safe and not Forward Fashion's responsibility. There will only be 1 delivery attempt for this service. If you place an order with the local drop off option as your selected delivery method at the checkout and do not live in the Maidstone area, you will receive an email from us explaining that we are unable to deliver via this method and your order will be sent via our Royal Mail Tracking service at no extra charge. 

  • A Free Local Pick Up Option is available from Maidstone. Once you have placed your order, please email us at info@forwardfashionuk.com with your order number to arrange your collection. PLEASE NOTE: It is at Forward Fashion's discretion as to whether the pick up can be fulfilled. If the pick up request cannot be accepted, then your order will be posted via Royal Mail and you will be notified of this via email. 

 

Extra Information Including Christmas Deliveries:

  • We ship all of our orders via a Royal Mail tracking service. Due to the current circumstances, delays may be faced with the shipping of your order, and unfortunately this is out of our control. We are continuing to follow Royal Mail guidelines in the response to fulfil your orders and we cannot be held responsible for delays as this is the current situation that we are facing with Royal Mail. However, if you have not received your order after 7 days of ordering within the UK, please contact us at info@forwardfashionuk.com where we can track the process of your order. 

  • During the Busy Christmas period, delays may be experienced and it is advised that all orders are placed following the given guidelines below to ensure that your order arrives in time for Christmas.

  • DELIVERY FOR Royal Mail 2ND CLASS SIGNED FOR - Order by Friday 17th December 

  • DELIVERY FOR Royal Mail GUARANTEED NEXT DAY DELIVERY - Order by Thursday 23rd December before 12pm

  • DELIVERY FOR Royal Mail TRACKED 24 DELIVERY - Order by Tuesday 21st December before 12pm

  • Local drop off's and pick up's - Drop off's will be made up until and on Friday 24th December and will all be completed by 5PM. Pick up's must be completed by 3PM on the 24th December.

  • All orders placed between 24th December & 31st December will be dispatched on the possible working days in between Christmas and New Year, but if you require your order in time for the 31st December, it is recommended that you select the Royal Mail Guaranteed Next Day Delivery Option and order by Wednesday 29th December by 12PM.

  • Royal Mail deliveries are attempted Monday - Friday, and in some cases Saturday's. 

  • All of our orders are shipped via Royal Mail and each order will be provided with a tracking number that you will receive with your shipment confirmation email. You will then be able to track your order with the information that will be provided within your shipping confirmation email and track it via the link to Royal Mail. If you have any questions or queries regarding your order, please do not hesitate to contact us at info@forwardfashionuk.com where we will be more than happy to assist you to the best of our ability.